Labour Unrests

Labour unrest - a term which disturbs the peace of mind and inhibits the overall environment for sometime. 

I too came across situations where workers stopped their work and started raising their issues. The matter was escalated along with the tension. While I am not a hardcore IR (Industrial Relations) Professional but I decided to 'catch the bull by horns' and resolve it even though I didn't know the local language. What I knew was the basics of communication, patience and confidence on myself and an approach to resolve.

I went to the agitating crowd and asked them to first calm down so that an atmosphere can be made to hear them out and understand their issues. I asked them to come forward those people among themselves who can understand Hindi, English (as I am fluent in these languages). Incidentally all of them have agreed and then few people came forward. We started discussing the concerns they had. 

I found that their most of the concerns were genuine, gave them the solutions and convinced them to resume work immediately. I also gave them some commitment to resolve the unresolved issues. They looked contented after finding the genuineness in my responses, approach. 

When I went back to my cabin I introspected the entire scenario and made my team also to do the same. Team took a defensive approach however I convinced them to do a SWOT analysis so that we can take preventive measures to avoid such recurrences. 

Team found that the root cause - "missing the basics": lack of communication, ignorance of respect to each other and equality. 

Usually many of us become so busy in our day-to-day workings few of us don't realize when the ball is dropped. Resolve the burning issue ASAP.. delay is a hindrance of future. 

Keep it simple and straight the first time. Keep communicating.

Happy working!

Relevance

I got an opportunity to work in multiple industries including IT, Electronics, Manufacturing (Textiles, FMCG), Packaging, Professional Services (Maritime). I also worked in two countries and partnered with Stakeholders of different Nationalities and Employees of diverse ethnicity, language and economic ethos. 

As an HR Partner throughout my career, I noticed common issues that employees bring in: issues in their Compensation, issues with their team member/boss, an unfulfilled promise (not evaluating the correctness as of now) by the supervisor, Recruiter, nagging colleague, chances of growth, performance rating/discussion. 

All these issues are people centric. They do not differ from industry to industry. What differs is the employee themselves and their way of conveying their problems. 

A trend has been commonly visible where many people believe that HR who has worked in IT will not be a relevant for HR in Manufacturing or vice versa. Processes and Policies will differ.

HR interacts with People, develops the Processes, design the Policies based on the Business environment. Industries do not define HR. 

Readers are free to share their views.  

Does sorry count

Some Organisations are so absorbed in growth trajectory that they ignore to train/retrain their staff on the ground / front liners which is simply resulting in an effort to get rid of the situation by just saying “sorry”.

- Can this sorry replace the agony of the customer

- Does this help in customer retention or should customer escalate to CXOs about the issue to have sorted out

- or first line managers offer some freebies to douse the situation

Does organisation learn from each “sorry” they have delivered..?!!

I guess Training/Retraining models should be so robust (maybe thorough use of data analytics) that shooting the troubled customer with sorry is not required at all.

Business leader and HR need to sense this gap and deliver the very basic customer satisfaction

#Training #HRbusinesspartnering #customersatisfaction

#airasiaindia #livpure #tatasky and many more

Be the pen you want to buy

When you buy a pen of lowest cost usually you look for features like grip of the pen, fluency in writing, color or it’s body and then you try scribbling it on a piece of paper. When people are choosy to buy a simple pen worth maybe 5 bucks; similarly they should keep in mind that companies hiring them also need to be choosy.

- Grip of the pen is alike your fitment into the organization 

- Fluency in writing is nothing but adaptability, agility and attitude

- color of the pen is indicating to be presentable

#mindfulness

#howtoclearinterviews

#prepareforthebest

Cost of a second

Story of 1 min 30 seconds:

This is the exact time a Rhythmic Gymnast gets to  present what all they have learnt, exercised, practiced, focus, determination,  self motivation after going through all the efforts, draining their sweat, controlling their nerves, etc., etc..

Think about other sports - a player playing  badminton, cricket, football has more time display their talent. They get time to comeback in the middle of the event. 

Corporates provide the opportunity to reperform by PIP, etc.

But a Soldier just gets a second to show his talent which only decides his life for another second.. 

#JaiJawan #costofsecond

5-S (success sutra) of life

Implementing 5S concept of Workplace Organization in our personal life too can be more effective.

Happy Reading!

1- Seiri (Sort) - Sort out problems versus value contributors, weed out time wasters

2- Seiton (Set in order) - prioritize based on perceived needs - see what is important and what is not in everything from personal to professional

3- Seiso (Shine) - make a practice to practice good, positive actions and value addition, continuously improve

4- Seiketsu (Standardize) - keep following those actions which augments initiative, value addition, always set your levels high

5- Shitsuke (Sustain) - sustain the actions that induced positive changes in behavior, professional attributes in achieving results

#5s, #selfimprovement

The Rythm for Soul - music

Music is the way of expression. Music is a feeling. Music means different to different people.. for some it is the expression of joy, for some it is the expression of grief, for some it is the expression of excitement, celebration, etc. The word in itself is so powerful that it creates positivity, generates enthusiasm in the mind. Music is the air and water to mind just like air and water to a living being.

Music is just like beauty. As beauty lies in the eye of beholder, so is music to a listener :)
Many might like the rhythm created by tinkering of a tin or sound coming out of wheels of a running train or beating drums or beating stones rhythmically. Music can be felt in instruments, words, rhythm, humming, chirping birds, stridulating grasshoppers or crickets, swaying branches of a tree on a windy day.

Music is the global language without a lingo sans any control, geographical borders and universally loved by all. Even an unborn gets the impact of music, animals and trees too ain't uneffected from this magic.

A symphony created by all time greats like Beethoven, Mozart. Looking back at Indian mythology, Lord Krishna was a great flutist. He used to control his herd of cows by playing his flute. The great musician in early 16th century Tansen in Emperor Akbar's court, has the command on music so much so that he was able to attract the rains. Indian Maestros like Ravishanker, Zakir Hussain, Amjad Ali Khan, Bismillah Khan, Lata Mageshkar,  have global fan-following although most of them have been playing instruments which does not have any language known to a common man.

Nothing comes without practice. All these greats have devoted their life to music by non-stop practicing for hours and hours. They live with passion towards music.