Does sorry count

Some Organisations are so absorbed in growth trajectory that they ignore to train/retrain their staff on the ground / front liners which is simply resulting in an effort to get rid of the situation by just saying “sorry”.

- Can this sorry replace the agony of the customer

- Does this help in customer retention or should customer escalate to CXOs about the issue to have sorted out

- or first line managers offer some freebies to douse the situation

Does organisation learn from each “sorry” they have delivered..?!!

I guess Training/Retraining models should be so robust (maybe thorough use of data analytics) that shooting the troubled customer with sorry is not required at all.

Business leader and HR need to sense this gap and deliver the very basic customer satisfaction

#Training #HRbusinesspartnering #customersatisfaction

#airasiaindia #livpure #tatasky and many more

Be the pen you want to buy

When you buy a pen of lowest cost usually you look for features like grip of the pen, fluency in writing, color or it’s body and then you try scribbling it on a piece of paper. When people are choosy to buy a simple pen worth maybe 5 bucks; similarly they should keep in mind that companies hiring them also need to be choosy.

- Grip of the pen is alike your fitment into the organization 

- Fluency in writing is nothing but adaptability, agility and attitude

- color of the pen is indicating to be presentable

#mindfulness

#howtoclearinterviews

#prepareforthebest

Cost of a second

Story of 1 min 30 seconds:

This is the exact time a Rhythmic Gymnast gets to  present what all they have learnt, exercised, practiced, focus, determination,  self motivation after going through all the efforts, draining their sweat, controlling their nerves, etc., etc..

Think about other sports - a player playing  badminton, cricket, football has more time display their talent. They get time to comeback in the middle of the event. 

Corporates provide the opportunity to reperform by PIP, etc.

But a Soldier just gets a second to show his talent which only decides his life for another second.. 

#JaiJawan #costofsecond

5-S (success sutra) of life

Implementing 5S concept of Workplace Organization in our personal life too can be more effective.

Happy Reading!

1- Seiri (Sort) - Sort out problems versus value contributors, weed out time wasters

2- Seiton (Set in order) - prioritize based on perceived needs - see what is important and what is not in everything from personal to professional

3- Seiso (Shine) - make a practice to practice good, positive actions and value addition, continuously improve

4- Seiketsu (Standardize) - keep following those actions which augments initiative, value addition, always set your levels high

5- Shitsuke (Sustain) - sustain the actions that induced positive changes in behavior, professional attributes in achieving results

#5s, #selfimprovement

The Rythm for Soul - music

Music is the way of expression. Music is a feeling. Music means different to different people.. for some it is the expression of joy, for some it is the expression of grief, for some it is the expression of excitement, celebration, etc. The word in itself is so powerful that it creates positivity, generates enthusiasm in the mind. Music is the air and water to mind just like air and water to a living being.

Music is just like beauty. As beauty lies in the eye of beholder, so is music to a listener :)
Many might like the rhythm created by tinkering of a tin or sound coming out of wheels of a running train or beating drums or beating stones rhythmically. Music can be felt in instruments, words, rhythm, humming, chirping birds, stridulating grasshoppers or crickets, swaying branches of a tree on a windy day.

Music is the global language without a lingo sans any control, geographical borders and universally loved by all. Even an unborn gets the impact of music, animals and trees too ain't uneffected from this magic.

A symphony created by all time greats like Beethoven, Mozart. Looking back at Indian mythology, Lord Krishna was a great flutist. He used to control his herd of cows by playing his flute. The great musician in early 16th century Tansen in Emperor Akbar's court, has the command on music so much so that he was able to attract the rains. Indian Maestros like Ravishanker, Zakir Hussain, Amjad Ali Khan, Bismillah Khan, Lata Mageshkar,  have global fan-following although most of them have been playing instruments which does not have any language known to a common man.

Nothing comes without practice. All these greats have devoted their life to music by non-stop practicing for hours and hours. They live with passion towards music.

Fill your void

You see a wall fully painted and decked up but you get stuck if the the wall has a lost brick in it. This is the same brick that makes the wall conspicuous even if it is a piece of marvel. 

This analogy is common in all scenarios, you drive on empty road and see a space (read void) you move towards it and that’s the reason for chaos on road. 

You have a masterpiece but the moment you see the gap (void) you start thinking why it exists, if it was left deliberately then what was the logic for the same. And you unknowingly starts assigning a reason for that. 

Same thing happens with your career: you have a seamless work profile but one gap or digression, will make you the point of attraction for interviewers, bosses and this tempts you to explore the causes that does not haunt you. Such void has become common when you have surpassed few economic turmoils in your career. The point is how to make for it. Assign a reason or engrave it.. yes, engrave it with a choice of your career - a learning some skill.

Learn today to get keep yourself employable tomorrow.

 #Learning  #Upskill  #Employable #fillyourvoidFill the coid